We’ve gathered together our most frequently asked questions and placed them here. However, if we haven’t covered your query, then please do contact us at: info@arabellamiller.com Placing an order:How do I place an order with Arabella Miller? As you go through our site, click on the t-shirt image to see a full description of each item. You can then choose the size you require, and add the item to your shopping basket. You can always see what is in your shopping basket by clicking "View Basket" at the top of the page, from here you can change the quantity, or remove an item. When you have finished shopping click 'checkout - you will be asked for your personal details, clicking on 'confirm' will then pass you through to our secure payment processor. Once your order has been submitted we will send you an email confirming the order details. Delivery:Where can you deliver? We now have international shipping! At the moment UK delivery is £2.95 per order - no matter how large. We also deliver to the following European countries: Austria, Belgium, France, Germany, Greenland, Iceland, Ireland, Italy, Norway, the Netherlands, Denmark, Poland, Spain, Sweden, Switzerland, Finland, Portugal, Greece. International: The USA, Canada, Japan, Australia, New Zealand, Taiwan, Israel, Singapore, China and Hong Kong. When will my order be sent? If your order is received by 12.00 pm Monday to Friday, your order will be despatched the same day, so orders that have been placed as 'Next Day' will be received the next working day, provided the items are in stock. Orders placed after 12.00 pm will be sent the following day. Can you send my parcel urgently (UK only)? If your parcel is urgent, please select 'Next Day' in the delivery options at the checkout. Normally, we try to send all orders received by 12.00 p.m. out the same day and this usually takes 2 - 4 days. The charge for the next day delivery service is £6.00. Please note that this service is not available for next working day delivery if you live in the following UK postcodes: GY1, GY9
HS2-9
IV41-51, 55, 56
PA61-76, PA78
ZE2-3
KW16-17
PH42, 43, 44 Can I request that my order is sent to a different address, i.e. if I am ordering a gift? Yes, please enter the address the item is to be sent to in the 'Shipping Address'. What if my order hasn’t turned up? We always e-mail you confirmation of your order and a dispatch confirmation e-mail. Please therefore check your e-mail for a tracking number if you chose express delivery. You will then be able to track your item. We will always e-mail you if there has been a delay in sending your order. For first class mail and standard parcels, Royal Mail asks us to allow up to two weeks for delivery to take place. Occasionally a delivery card may go missing so it’s always useful to phone your local sorting office/post office to see if your parcel is with them. Please contact us via e-mail – info@arabellamiller.com after all the above options have been exhausted and we will immediately look into the matter for you. Please remember to include your order number and name and address details. Postage and PackingHow much is postage and packing? Delivery costs are £2.95 unless you opt for “Express” delivery for which there is an extra charge of £6.00 but you will receive your order the next day if you have placed your order before 12.00 p.m.. Delivery to European Union: Delivery to the EU (including the Republic of Ireland) is £3.00 (standard airmail). Please contact us if you wish us to send your item via recorded mail. Four or more items are automatically sent International Signed For (£6.00) Delivery to the rest of Europe: Delivery to the rest of Europe is £4.00 (standard airmail). Please contact us if you wish us to send your item via recorded mail. Four or more items are automatically sent International Signed For (£6.00) International Delivery: Delivery to countries outside Europe, including the USA, Canada, New Zealand and Australia is £7.00 (International Signed For) How do you package items? We are committed to minimising our impact on the planet. Therefore, all items sent whenever possible by packaging that is either made from recycled sources, or is reused packaging. Do you offer gift-wrapping? We are also pleased to be able to offer a gift wrapping service, please select the 'gift wrapping' option in your shopping basket. Gift wrapped t-shirts are wrapped in recycled tissue paper and fastened with a special Arabella Miller sticker. If your item is being sent to a different address, we can also include a handwritten card with your own personal message - please use the 'include a message' option at the checkout to include the wording you require. PaymentHow do I make a payment? Our customers can pay via our secure online payment system (UK, EU and Sweden only), cheques (UK) only, or Paypal (everyone!). We accept all major credit and debit cards via our secure online payment system. Payment is accepted in pounds sterling, Euros and Swedish Krona. Visa
MasterCard
Delta
Switch
Solo
Electron
Maestro We also accept cheques in British pounds sterling only (£) made payable to ‘Arabella Miller Limited'. For all other currencies, including US Dollars, please pay via the Paypal option at checkout. ReturnsWhat do I do if I change my mind? We are sure that you will be delighted with your order from Arabella Miller. However, we offer a “no quibble” guarantee. If within 7 days of receiving your order you change your mind, please firstly send as an email to info@arabellamiller.com to obtain a returns authorisation code. Once you have received this, please return your order, in its original condition, unworn and with all tags intact, and all packaging, and we will exchange your order, or refund the purchase price. We are sorry but we are unable to refund any postage costs. Please ensure you obtain a free proof of posting from the post office, as we cannot accept any responsibility for items lost in the post. What if an item is faulty? We carefully check all our t-shirts to ensure there are no problems before we send them to you. If a t-shirt has been damaged in the post, please let us know as soon as possible, so that we investigate this. Stock levelsWhat happens if an item is out of stock? We are very sorry if any of our tees are sold out or delayed. We really do try and make sure that as many as possible are in stock. We try to predict sales and how many of each colour and each size of each t-shirt we should order. We also try and ask our customers regularly. Our t-shirts are made exclusively for us, so it can take a few weeks to get repeat deliveries. We are really sorry if a t-shirt you want to buy is out of stock and hate this problem as much as you do. If we are awaiting stock, we will let you know by email, and send the item to you as soon as possible. If your item is part of a larger order, we will send the items that are in stock straight away and the remaining items as soon as they are received from our suppliers. We will not charge you any extra for these split deliveries. If an item is no longer available, we will let you know straight away, and offer the option of an alternative item, or a refund. PrivacyPrivacy is important to us; therefore, we will not sell, rent, or give your name or address to anyone. Newsletter subscribers have the option of selecting the link at the bottom of every email to unsubscribe. For further information, please see our Privacy Policy. These questions and answers form part of our terms and conditions |
